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Terms of service

Last updated 2 October 2026

These terms are the agreement between you and us when you use Collabrun. They are written in plain language; please read them before you connect a shop.

The agreement

Collabrun is run by ProTech Bridge LLC ("we", "us"). By creating an account or using Collabrun, you agree to these terms and to our privacy policy. If you use Collabrun for a business, you agree on its behalf and confirm you are allowed to.

Your account

  • You must be at least 18 and give accurate details.
  • Keep your password safe. You are responsible for what happens under your account, and for the people you invite into your workspace.
  • Tell us straight away at admin@protechbridge.com if you think someone else has used your account.

Your TikTok Shop connection

  • When you connect a shop, you authorise Collabrun to read its data through TikTok and to act on your instructions there: sending invites and messages, and approving or declining sample requests.
  • You remain responsible for following TikTok's own terms and policies, including its rules for affiliate collaborations and for messaging creators.
  • TikTok sets limits on what a shop can do, such as how many invitations it can send in a week, and can change them or its service at any time. Features that depend on TikTok can change or stop when TikTok changes. We are not TikTok and do not speak for it.
  • You can disconnect a shop at any time.

Automation you turn on

  • Campaigns, follow-ups and sample rules act for your shop in the background once you switch them on, until you pause or change them.
  • You choose the creators to target, the commission, the samples offered and the words of every message, and you are responsible for them.
  • Message drafts written with AI are suggestions for you to check and edit before you use them.

Plans and billing

  • Every new workspace gets a 30-day free trial of everything, with no card needed. After the trial, Collabrun is paid for per shop, as shown on the pricing page.
  • If a trial ends without a plan, the workspace becomes read-only: your figures stay visible, but nothing runs or sends until you subscribe.
  • One exception: a shop that is paid on CogsIQ keeps the Collabrun affiliate dashboard free, figures only. Campaigns, sample requests and messages need a Collabrun plan. In the same way, a shop paid on Collabrun keeps the CogsIQ dashboard free.
  • Paid plans are billed in advance for the term you choose (1, 3, 6 or 12 months), through Stripe, and renew automatically until you cancel.
  • When a subscription covers 10 or more shops, every shop on it is billed at the 12-month rate, whatever term it is on. The new rate starts at each shop's next renewal, and a shop returns to its own term's rate from its next renewal if the subscription drops below 10 shops.
  • A change to our prices applies to new subscriptions and to shops added after the change. A subscription you already have renews at the price it was bought at, unless we tell you otherwise in advance.
  • You can cancel at any time from billing in the app. A cancelled plan runs to the end of the period you have paid for.
  • If a payment fails, the shop becomes read-only until the payment is fixed: your data stays and your figures stay visible, but nothing runs or sends.
  • Prices do not include taxes unless the pricing page says so.

Fair use

Do not use Collabrun to:

  • send spam, harass creators, or mislead anyone about your products or offer;
  • break the law or TikTok's rules;
  • try to reach another workspace's data, or test, probe or overload the service;
  • copy, resell or rebuild Collabrun, or pull data out of it by automated means other than the exports it offers.

We may suspend an account that does, and we will tell you why unless the law or security stops us.

Your data

Your shop's data and what you put into Collabrun stay yours. You allow us to store and process them only to run Collabrun for you, as our privacy policy describes. You can ask for a copy or for deletion at any time.

Figures are estimates

Profit, scores and other figures are worked out from TikTok's data and the costs you enter, so they are only as complete as those are. They help you decide; they are not financial, tax or legal advice.

The service

We work to keep Collabrun running and your data safe, and we improve it often, which can mean changing or removing a feature. We cannot promise it will always be available or free of errors.

Responsibility

Collabrun is provided as it is. As far as the law allows, we are not responsible for indirect losses, such as lost profit or lost sales, and our total responsibility for any claim is limited to what you paid us in the 12 months before it. Nothing in these terms limits responsibility that the law does not allow to be limited.

Ending

You can stop using Collabrun at any time, cancel any paid plan, and delete your workspace. We may end or suspend an account that breaks these terms.

Changes to these terms

When we change these terms, we update them here and change the date at the top. If a change matters to how you use Collabrun, we will also tell you by email or in the app before it applies.

Contact

ProTech Bridge LLC
Email: admin@protechbridge.com