Privacy policy
Last updated 6 November 2026
This page explains what Collabrun collects, why, who helps us run the service, how long we keep it, and how to ask for a copy or for deletion.
Who we are
Collabrun is run by ProTech Bridge LLC, the company that also runs CogsIQ. In this policy, "we" and "us" mean ProTech Bridge LLC. For anything about your information, email admin@protechbridge.com.
What we collect
Your account
Your name, email address and password. The password is stored only as a one-way hash, so nobody, us included, can read it. We also keep whether you have confirmed your email address and, if you turn on two-step sign-in, its secret, encrypted.
Sign-in records
To protect accounts, we record each attempt to sign in: the email address typed, whether it worked, the IP address and the browser. If you choose to trust a device for two-step sign-in, we remember that device for 30 days. We never record a password in any form.
Your TikTok Shop, with your authorisation
When you connect a shop, you authorise TikTok to share specific data with Collabrun, and you can see the list on TikTok's own screen before you agree. We use it to show your dashboard and to run the features you turn on. It includes orders and settlements, products, affiliate orders and commission, target collaborations, sample requests, your conversations and messages with creators, and video and shop performance. The keys that connect your shop are encrypted where they are stored.
Affiliate creators
What TikTok's creator marketplace shows any seller about a creator: their handle, display name, picture, follower count, categories, and their public sales and view figures. We also keep what happens between your shop and each creator: invites, sample requests, messages and the sales they bring you.
What you enter
Campaigns, message templates, sample rules, product costs, and any contact details you add for creators to reach you.
Billing
Payments are handled by Stripe. We never see or store your full card number. We keep your plan and whether your subscription is paid.
Visits to our website
Our website, collabrun.com, uses the Meta Pixel. It sets a cookie called _fbp in your browser and sends each page you view to Meta, so we can measure our ads on Facebook and Instagram and show them to people who have visited. When you click a link to sign up, it also tells Meta that a visitor started signing up, with nothing about who you are. The website also counts page views with Google Analytics, without cookies, so returning visitors are not recognised across visits. And it loads its fonts from Google Fonts, so Google sees the IP address of each visit.
Use of the app
The app counts page views with Google Analytics without cookies, and with record ids removed from page addresses. The app's sign-up page and the "Check your email" page that follows it also load the Meta Pixel, which sets the _fbp cookie and tells Meta that the page was viewed and that a new account was created. It sends no name, email or company. Nothing after sign-up is sent to Meta: not the login page, not the email verification link, and nothing once you are signed in.
Cookies
In the app, we use cookies only to keep you signed in, to complete two-step sign-in, to remember a trusted device, and to remember choices such as your active shop and whether the side menu is collapsed. Apart from the sign-up pages, the app sets no advertising and no analytics cookies. On the website and the sign-up pages, the Meta Pixel sets the _fbp cookie described above.
Your brand's TikTok account
If you connect your brand's TikTok account, we read public posts and comments that tag it, comments on its own videos, trend lists and Spark Ads suggestions. Those include the handles of the people who posted them. We use them only to show you these lists, delete a post or comment 120 days after TikTok last returned it, and post a reply or track a hashtag only when someone in your workspace chooses to.
Early access requests
If you ask to try a feature before it is available, we keep your email address, TikTok handle and rough follower count, and use them only to contact you about that feature. Email us to have them deleted.
How we use it
- To run the service you asked for: the dashboard, creator search, invites and follow-ups, sample request decisions, and profit figures.
- To keep accounts secure and stop abuse, including the CAPTCHA on sign-in and sign-up.
- To bill you for a paid plan.
- To help you when you ask for support. Our support staff can view a workspace read-only, for up to 60 minutes at a time, to answer a request or investigate a problem. Each view is recorded in that workspace's audit log.
- To write drafts you ask for. When you ask Collabrun to draft an invite message or a product brief, we send your shop name, up to five product names, the commission and whether a free sample is offered to Azure OpenAI. No creator's data is sent.
Who helps us run it
We share information only with the providers below, so they can do their part of running Collabrun, when the law requires it, or when you ask us to.
- Microsoft Azure hosts the app, its database and files, sends our emails, and runs Azure OpenAI for the drafts described above. Your data is stored in the United States.
- Stripe takes payments and manages subscriptions.
- Cloudflare runs the domain name service for collabrun.com and the CAPTCHA on sign-in and sign-up, which sees your IP address.
- Google serves the fonts on collabrun.com and counts page views in the app without cookies.
- Meta receives page views from the collabrun.com website and the app's sign-up pages through the Meta Pixel, and a count of sign-ups started and completed, for measuring and targeting our ads.
- TikTok is where your shop's data comes from. The invites, messages and sample decisions you make in Collabrun are sent to TikTok to carry out.
- If you turn on browser notifications, your browser maker's push service delivers them.
How long we keep it
- Your account and your shops' data: for as long as your workspace exists.
- Sign-in records: 90 days, then deleted automatically.
- Disconnecting a shop from TikTok stops new data and deletes the stored keys. Data already brought in stays until you delete it or the workspace.
- Deleting a workspace deletes its data. Your user account is kept, because you may belong to other workspaces. Ask us and we will delete your account too.
Your choices
- A copy of your data. A workspace owner can download it from Settings, under Data & privacy, or you can email us for one.
- Deletion. A workspace owner can delete the workspace from the same page. You can also email us to delete your workspace or your account.
- Corrections. Ask us to correct anything that is wrong.
- Disconnecting TikTok. You can disconnect a shop at any time, in Collabrun or in TikTok Seller Center.
Depending on where you live, the law may give you more rights, such as to object to or restrict how we use your information. Email us and we will answer within the time the law sets.
How we protect it
Information is encrypted in transit and where it is stored. Shop connection keys and two-step sign-in secrets have their own encryption on top. Each workspace's data is kept apart from every other workspace's by the database itself, not only by the app. Staff access is limited to what their work needs.
Children
Collabrun is a tool for businesses. It is not meant for anyone under 18, and we do not knowingly collect information about children.
Changes to this policy
When we change this policy, we update it here and change the date at the top. If a change matters to how your information is used, we will also tell you by email or in the app.
Contact
ProTech Bridge LLC
Email: admin@protechbridge.com